tag:status.alcmeon.com,2005:/history Alcmeon Status - Incident history 2026-05-26T12:50:16.530+00:00 Alcmeon tag:status.alcmeon.com,2005:Incident/cmpmmuvkj0r1yp2n0w20axdw8 2026-05-26T12:50:16.530+00:00 2026-05-26T12:50:16.541+00:00 alc.cx URL Shortener (automated) Type: Incident

Duration: 4 minutes

Affected Components: alc.cx URL Shortener

May 26, 12:50:16 GMT+0
Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

May 26, 12:54:15 GMT+0
Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..

]]> tag:status.alcmeon.com,2005:Incident/cmpmng7510duxnrmmzy5b13xx 2026-05-26T12:50:00.000+00:00 2026-05-26T12:50:00.000+00:00 Plateform down Type: Incident

Duration: 4 minutes

Affected Components: api.alcmeon.com, alc.cx URL Shortener, Agent Workspace

May 26, 12:50:00 GMT+0
Investigating - We are currently investigating this incident..

May 26, 12:54:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.alcmeon.com,2005:Incident/cmoc27yw5000710jptoxyjzf8 2026-04-23T22:35:11.332+00:00 2026-04-23T22:35:11.348+00:00 Agent console down (automated) Type: Incident

Duration: 24 minutes

Affected Components: Agent Workspace

Apr 23, 22:35:11 GMT+0
Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

Apr 23, 22:59:40 GMT+0
Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..

]]> tag:status.alcmeon.com,2005:Incident/cmo8ozi4u006pgpisyu1tmenf 2026-04-21T13:35:00.000+00:00 2026-04-21T13:35:00.000+00:00 Ongoing incident Type: Incident

Duration: 12 minutes

Affected Components: Line, Whatsapp, Apple Messages, Instagram, alc.cx URL Shortener, api.alcmeon.com, inMessage, Agent Workspace, Messenger, KakaoTalk

Apr 21, 13:35:00 GMT+0
Investigating - We are currently experiencing an incident on our platform. Our technical team is actively working to resolve the problem, and we will get back to you with more information as soon as possible. We apologize for the inconvenience and thank you for your understanding..

Apr 21, 13:47:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.alcmeon.com,2005:Incident/cmo6ypdmh0mg2umqqbx8vwect 2026-04-20T08:41:00.000+00:00 2026-04-20T08:41:00.000+00:00 Incident Type: Incident

Duration: 1 day, 1 hour and 19 minutes

Affected Components: Agent Workspace

Apr 20, 08:41:00 GMT+0
Investigating - We are currently experiencing an incident on our platform. Our technical team is actively working to resolve the problem, and we will get back to you with more information as soon as possible. We apologize for the inconvenience and thank you for your understanding..

Apr 20, 08:50:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 20, 08:51:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.alcmeon.com,2005:Incident/cmnpuw2wk00izxnam87j2cmsi 2026-04-08T09:39:03.476+00:00 2026-04-08T09:39:03.488+00:00 alc.cx URL Shortener (automated) Type: Incident

Duration: 2 minutes

Affected Components: alc.cx URL Shortener

Apr 8, 09:39:03 GMT+0
Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

Apr 8, 09:41:03 GMT+0
Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..

]]> tag:status.alcmeon.com,2005:Incident/cmnpuv8bb010tu3jp0wl3ddxs 2026-04-08T09:38:23.831+00:00 2026-04-08T09:38:23.850+00:00 Agent console down (automated) Type: Incident

Duration: 3 minutes

Affected Components: Agent Workspace

Apr 8, 09:38:23 GMT+0
Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

Apr 8, 09:40:54 GMT+0
Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..

]]> tag:status.alcmeon.com,2005:Incident/cmmj1jirw01rdm2njoi3kato7 2026-03-09T10:31:09.259+00:00 2026-03-09T10:43:10.270+00:00 api.alcmeon.com is down (automated) Type: Incident

Duration: 12 minutes

Affected Components: api.alcmeon.com

Mar 9, 10:43:10 GMT+0
Resolved - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem..

Mar 9, 10:45:06 GMT+0
Postmortem - The incident was caused by an incorrect detection. No issue affected our platform..

Mar 9, 10:31:09 GMT+0
Investigating - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

]]> tag:status.alcmeon.com,2005:Incident/cmmbvp83m00geldbqr0tq9lvi 2026-03-04T09:42:00.000+00:00 2026-03-04T09:42:00.000+00:00 Alcmeon Chat Widget Unavailable Type: Incident

Duration: 11 minutes

Affected Components: inMessage

Mar 4, 09:42:00 GMT+0
Identified - Alcmeon Chat Widget was Unavailable due to an update..

Mar 4, 09:53:00 GMT+0
Resolved - Alcmeon Chat Widget was Unavailable due to an update. We made a rollback to the previous version..

]]> tag:status.alcmeon.com,2005:Incident/cmlowwbhr036dfnsiay2msczg 2026-02-16T08:28:02.991+00:00 2026-02-16T08:28:03.000+00:00 alc.cx URL Shortener (automated) Type: Incident

Duration: 10 minutes

Affected Components: alc.cx URL Shortener

Feb 16, 08:28:03 GMT+0
Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

Feb 16, 08:38:04 GMT+0
Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..

]]> tag:status.alcmeon.com,2005:Incident/cmljqo54s00rbj1756w8xa70g 2026-02-12T15:21:00.000+00:00 2026-02-12T15:21:00.000+00:00 Partial outage of Agent Workspace Type: Incident

Duration: 33 minutes

Affected Components: Agent Workspace

Feb 12, 15:21:00 GMT+0
Investigating - Durant a major component upgrade, some user experienced issue while user the agent workspace.

Feb 12, 15:54:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.alcmeon.com,2005:Incident/cmljkx3jj08pqditc8zep3cmg 2026-02-12T14:53:53.070+00:00 2026-02-12T14:53:53.085+00:00 api.alcmeon.com is down (automated) Type: Incident

Duration: 2 minutes

Affected Components: api.alcmeon.com

Feb 12, 14:53:53 GMT+0
Investigating - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

Feb 12, 14:55:54 GMT+0
Resolved - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem..

]]> tag:status.alcmeon.com,2005:Incident/cmk84qyno0adndm0trdywfxfr 2026-01-10T09:56:02.676+00:00 2026-01-10T09:56:02.683+00:00 Agent console down (automated) Type: Incident

Duration: 8 minutes

Affected Components: Agent Workspace

Jan 10, 09:56:02 GMT+0
Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

Jan 10, 10:04:12 GMT+0
Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..

]]> tag:status.alcmeon.com,2005:Incident/cmk83w80q0j8l87lsk471j49b 2026-01-10T09:32:08.474+00:00 2026-01-10T09:32:08.489+00:00 api.alcmeon.com is down (automated) Type: Incident

Duration: 12 minutes

Affected Components: api.alcmeon.com

Jan 10, 09:32:08 GMT+0
Investigating - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

Jan 10, 09:43:59 GMT+0
Resolved - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem..

]]> tag:status.alcmeon.com,2005:Incident/cmjd02cka01l0bikyieuxcxi9 2025-12-19T15:04:04.378+00:00 2025-12-19T15:04:04.390+00:00 alc.cx URL Shortener (automated) Type: Incident

Duration: 1 minute

Affected Components: alc.cx URL Shortener

Dec 19, 15:04:04 GMT+0
Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

Dec 19, 15:05:03 GMT+0
Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..

]]> tag:status.alcmeon.com,2005:Incident/cmirvxd9c032pgucwexb3aaea 2025-12-04T20:25:03.840+00:00 2025-12-04T20:25:03.861+00:00 alc.cx URL Shortener (automated) Type: Incident

Duration: 1 minute

Affected Components: alc.cx URL Shortener

Dec 4, 20:25:03 GMT+0
Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

Dec 4, 20:26:04 GMT+0
Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..

]]> tag:status.alcmeon.com,2005:Incident/cmirqbg1a01qoce8um3uwjs7u 2025-12-04T17:48:02.925+00:00 2025-12-04T17:48:02.947+00:00 alc.cx URL Shortener (automated) Type: Incident

Duration: 1 minute

Affected Components: alc.cx URL Shortener

Dec 4, 17:48:02 GMT+0
Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

Dec 4, 17:49:03 GMT+0
Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..

]]> tag:status.alcmeon.com,2005:Incident/cmi4kcbsr02ky4o90zym32fo5 2025-11-18T12:42:04.364+00:00 2025-11-18T12:42:04.364+00:00 alc.cx URL Shortener (automated) Type: Incident

Duration: 1 minute

Affected Components: alc.cx URL Shortener

Nov 18, 12:42:04 GMT+0
Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

]]> tag:status.alcmeon.com,2005:Incident/cmi4jt15e00kvsnoodl0ew0q1 2025-11-18T12:27:04.081+00:00 2025-11-18T12:27:04.100+00:00 alc.cx URL Shortener (automated) Type: Incident

Duration: 1 minute

Affected Components: alc.cx URL Shortener

Nov 18, 12:27:04 GMT+0
Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

Nov 18, 12:28:04 GMT+0
Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..

]]> tag:status.alcmeon.com,2005:Incident/cmi4jswk901ehx918tjw947fi 2025-11-18T12:26:58.137+00:00 2025-11-18T12:26:58.154+00:00 Agent console down (automated) Type: Incident

Duration: 1 minute

Affected Components: Agent Workspace

Nov 18, 12:26:58 GMT+0
Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

Nov 18, 12:27:28 GMT+0
Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..

]]> tag:status.alcmeon.com,2005:Incident/cmi4ip14z018tx9182hqs3pen 2025-11-18T11:55:57.827+00:00 2025-11-18T11:55:57.843+00:00 Agent console down (automated) Type: Incident

Duration: 12 minutes

Affected Components: Agent Workspace

Nov 18, 11:55:57 GMT+0
Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

Nov 18, 12:07:28 GMT+0
Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..

]]> tag:status.alcmeon.com,2005:Incident/cmi4imm1803sxwwou1icscfag 2025-11-18T11:54:04.939+00:00 2025-11-18T11:55:04.106+00:00 alc.cx URL Shortener (automated) Type: Incident

Duration: 1 minute

Affected Components: alc.cx URL Shortener

Nov 18, 11:55:04 GMT+0
Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..

Nov 18, 11:54:04 GMT+0
Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

]]> tag:status.alcmeon.com,2005:Incident/cmi4i0m5m00jqy2xt5kmyn18b 2025-11-18T11:36:58.665+00:00 2025-11-18T11:36:58.688+00:00 Agent console missing updates (automated) Type: Incident

Duration: 33 minutes

Affected Components: Agent Workspace

Nov 18, 11:36:58 GMT+0
Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a minor incident: it is displaying incomplete counters, missing notifications or receiving notifications late. Hit your browser's reload button to get fresh content ! Our Technical team has been notified and is investigating this issue..

Nov 18, 12:09:59 GMT+0
Resolved - Our automated monitoring service has detected that the Agent Console is back up: hit your browser's reload button one last time and you should receive fully-updated counters, and all notifications in time. Our Technical team is still investigating this issue's root cause..

]]> tag:status.alcmeon.com,2005:Incident/cmi4kc6xv00t114oxzgnswlho 2025-11-18T11:31:00.000+00:00 2025-11-18T13:05:00.000+00:00 Agent console down (automated) Type: Incident

Duration: 2 hours and 19 minutes

Affected Components: Agent Workspace

Nov 18, 13:05:00 GMT+0
Resolved - This incident has been resolved..

Nov 18, 11:31:00 GMT+0
Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..

]]> tag:status.alcmeon.com,2005:Incident/cmi4jsxcy00kpsnooironxodg 2025-11-18T11:31:00.000+00:00 2025-11-18T11:31:00.000+00:00 Agent console missing updates (automated) Type: Incident

Duration: 3 minutes

Affected Components: Agent Workspace

Nov 18, 11:31:00 GMT+0
Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a minor incident: it is displaying incomplete counters, missing notifications or receiving notifications late. Hit your browser's reload button to get fresh content ! Our Technical team has been notified and is investigating this issue..

Nov 18, 12:55:00 GMT+0
Resolved - Our automated monitoring service has detected that the Agent Console is back up: hit your browser's reload button one last time and you should receive fully-updated counters, and all notifications in time. Our Technical team is still investigating this issue's root cause..

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