Alcmeon Status - Incident history https://status.alcmeon.com Alcmeon Tue, 26 May 2026 12:50:16 +0000 alc.cx URL Shortener (automated) Type: Incident Duration: 4 minutes Affected Components: alc.cx URL Shortener May 26, 12:50:16 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. May 26, 12:54:15 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>12:50:16</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>12:54:15</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Tue, 26 May 2026 12:50:16 +0000 https://status.alcmeon.com/incident/cmpmmuvkj0r1yp2n0w20axdw8 https://status.alcmeon.com/incident/cmpmmuvkj0r1yp2n0w20axdw8 Plateform down Type: Incident Duration: 4 minutes Affected Components: api.alcmeon.com, alc.cx URL Shortener, Agent Workspace May 26, 12:50:00 GMT+0 - Investigating - We are currently investigating this incident. May 26, 12:54:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>12:50:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>12:54:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 26 May 2026 12:50:00 +0000 https://status.alcmeon.com/incident/cmpmng7510duxnrmmzy5b13xx https://status.alcmeon.com/incident/cmpmng7510duxnrmmzy5b13xx Agent console down (automated) Type: Incident Duration: 24 minutes Affected Components: Agent Workspace Apr 23, 22:35:11 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Apr 23, 22:59:40 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 24 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>22:35:11</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>22:59:40</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Thu, 23 Apr 2026 22:35:11 +0000 https://status.alcmeon.com/incident/cmoc27yw5000710jptoxyjzf8 https://status.alcmeon.com/incident/cmoc27yw5000710jptoxyjzf8 Ongoing incident Type: Incident Duration: 12 minutes Affected Components: Line, Whatsapp, Apple Messages, Instagram, alc.cx URL Shortener, api.alcmeon.com, inMessage, Agent Workspace, Messenger, KakaoTalk Apr 21, 13:35:00 GMT+0 - Investigating - We are currently experiencing an incident on our platform. Our technical team is actively working to resolve the problem, and we will get back to you with more information as soon as possible. We apologize for the inconvenience and thank you for your understanding. Apr 21, 13:47:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 minutes

Affected Components: , , , , , , , , ,

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>13:35:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an incident on our platform. Our technical team is actively working to resolve the problem, and we will get back to you with more information as soon as possible. We apologize for the inconvenience and thank you for your understanding..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>13:47:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 21 Apr 2026 13:35:00 +0000 https://status.alcmeon.com/incident/cmo8ozi4u006pgpisyu1tmenf https://status.alcmeon.com/incident/cmo8ozi4u006pgpisyu1tmenf Incident Type: Incident Duration: 1 day, 1 hour and 19 minutes Affected Components: Agent Workspace Apr 20, 08:41:00 GMT+0 - Investigating - We are currently experiencing an incident on our platform. Our technical team is actively working to resolve the problem, and we will get back to you with more information as soon as possible. We apologize for the inconvenience and thank you for your understanding. Apr 20, 08:50:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 20, 08:51:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 1 hour and 19 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>08:41:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an incident on our platform. Our technical team is actively working to resolve the problem, and we will get back to you with more information as soon as possible. We apologize for the inconvenience and thank you for your understanding..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>08:50:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>08:51:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Apr 2026 08:41:00 +0000 https://status.alcmeon.com/incident/cmo6ypdmh0mg2umqqbx8vwect https://status.alcmeon.com/incident/cmo6ypdmh0mg2umqqbx8vwect alc.cx URL Shortener (automated) Type: Incident Duration: 2 minutes Affected Components: alc.cx URL Shortener Apr 8, 09:39:03 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Apr 8, 09:41:03 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 2 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>09:39:03</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>09:41:03</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Wed, 8 Apr 2026 09:39:03 +0000 https://status.alcmeon.com/incident/cmnpuw2wk00izxnam87j2cmsi https://status.alcmeon.com/incident/cmnpuw2wk00izxnam87j2cmsi Agent console down (automated) Type: Incident Duration: 3 minutes Affected Components: Agent Workspace Apr 8, 09:38:23 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Apr 8, 09:40:54 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 3 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>09:38:23</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>09:40:54</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Wed, 8 Apr 2026 09:38:23 +0000 https://status.alcmeon.com/incident/cmnpuv8bb010tu3jp0wl3ddxs https://status.alcmeon.com/incident/cmnpuv8bb010tu3jp0wl3ddxs api.alcmeon.com is down (automated) Type: Incident Duration: 12 minutes Affected Components: api.alcmeon.com Mar 9, 10:43:10 GMT+0 - Resolved - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem. Mar 9, 10:45:06 GMT+0 - Postmortem - The incident was caused by an incorrect detection. No issue affected our platform. Mar 9, 10:31:09 GMT+0 - Investigating - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Type: Incident

Duration: 12 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>10:43:10</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>10:45:06</var> GMT+0</small><br><strong>Postmortem</strong> - The incident was caused by an incorrect detection. No issue affected our platform..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>10:31:09</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> ]]> Mon, 9 Mar 2026 10:31:09 +0000 https://status.alcmeon.com/incident/cmmj1jirw01rdm2njoi3kato7 https://status.alcmeon.com/incident/cmmj1jirw01rdm2njoi3kato7 Alcmeon Chat Widget Unavailable Type: Incident Duration: 11 minutes Affected Components: inMessage Mar 4, 09:42:00 GMT+0 - Identified - Alcmeon Chat Widget was Unavailable due to an update. Mar 4, 09:53:00 GMT+0 - Resolved - Alcmeon Chat Widget was Unavailable due to an update. We made a rollback to the previous version. Type: Incident

Duration: 11 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>09:42:00</var> GMT+0</small><br><strong>Identified</strong> - Alcmeon Chat Widget was Unavailable due to an update..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>09:53:00</var> GMT+0</small><br><strong>Resolved</strong> - Alcmeon Chat Widget was Unavailable due to an update. We made a rollback to the previous version..</p> ]]> Wed, 4 Mar 2026 09:42:00 +0000 https://status.alcmeon.com/incident/cmmbvp83m00geldbqr0tq9lvi https://status.alcmeon.com/incident/cmmbvp83m00geldbqr0tq9lvi alc.cx URL Shortener (automated) Type: Incident Duration: 10 minutes Affected Components: alc.cx URL Shortener Feb 16, 08:28:03 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Feb 16, 08:38:04 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>08:28:03</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>08:38:04</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Mon, 16 Feb 2026 08:28:02 +0000 https://status.alcmeon.com/incident/cmlowwbhr036dfnsiay2msczg https://status.alcmeon.com/incident/cmlowwbhr036dfnsiay2msczg Partial outage of Agent Workspace Type: Incident Duration: 33 minutes Affected Components: Agent Workspace Feb 12, 15:21:00 GMT+0 - Investigating - Durant a major component upgrade, some user experienced issue while user the agent workspace Feb 12, 15:54:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 33 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>15:21:00</var> GMT+0</small><br><strong>Investigating</strong> - Durant a major component upgrade, some user experienced issue while user the agent workspace.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>15:54:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Feb 2026 15:21:00 +0000 https://status.alcmeon.com/incident/cmljqo54s00rbj1756w8xa70g https://status.alcmeon.com/incident/cmljqo54s00rbj1756w8xa70g api.alcmeon.com is down (automated) Type: Incident Duration: 2 minutes Affected Components: api.alcmeon.com Feb 12, 14:53:53 GMT+0 - Investigating - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Feb 12, 14:55:54 GMT+0 - Resolved - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 2 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>14:53:53</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>14:55:54</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Thu, 12 Feb 2026 14:53:53 +0000 https://status.alcmeon.com/incident/cmljkx3jj08pqditc8zep3cmg https://status.alcmeon.com/incident/cmljkx3jj08pqditc8zep3cmg Agent console down (automated) Type: Incident Duration: 8 minutes Affected Components: Agent Workspace Jan 10, 09:56:02 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Jan 10, 10:04:12 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 8 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>09:56:02</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>10:04:12</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Sat, 10 Jan 2026 09:56:02 +0000 https://status.alcmeon.com/incident/cmk84qyno0adndm0trdywfxfr https://status.alcmeon.com/incident/cmk84qyno0adndm0trdywfxfr api.alcmeon.com is down (automated) Type: Incident Duration: 12 minutes Affected Components: api.alcmeon.com Jan 10, 09:32:08 GMT+0 - Investigating - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Jan 10, 09:43:59 GMT+0 - Resolved - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 12 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>09:32:08</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>09:43:59</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Sat, 10 Jan 2026 09:32:08 +0000 https://status.alcmeon.com/incident/cmk83w80q0j8l87lsk471j49b https://status.alcmeon.com/incident/cmk83w80q0j8l87lsk471j49b alc.cx URL Shortener (automated) Type: Incident Duration: 1 minute Affected Components: alc.cx URL Shortener Dec 19, 15:04:04 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Dec 19, 15:05:03 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>15:04:04</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>15:05:03</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Fri, 19 Dec 2025 15:04:04 +0000 https://status.alcmeon.com/incident/cmjd02cka01l0bikyieuxcxi9 https://status.alcmeon.com/incident/cmjd02cka01l0bikyieuxcxi9 alc.cx URL Shortener (automated) Type: Incident Duration: 1 minute Affected Components: alc.cx URL Shortener Dec 4, 20:25:03 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Dec 4, 20:26:04 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>20:25:03</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>20:26:04</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Thu, 4 Dec 2025 20:25:03 +0000 https://status.alcmeon.com/incident/cmirvxd9c032pgucwexb3aaea https://status.alcmeon.com/incident/cmirvxd9c032pgucwexb3aaea alc.cx URL Shortener (automated) Type: Incident Duration: 1 minute Affected Components: alc.cx URL Shortener Dec 4, 17:48:02 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Dec 4, 17:49:03 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:48:02</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:49:03</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Thu, 4 Dec 2025 17:48:02 +0000 https://status.alcmeon.com/incident/cmirqbg1a01qoce8um3uwjs7u https://status.alcmeon.com/incident/cmirqbg1a01qoce8um3uwjs7u alc.cx URL Shortener (automated) Type: Incident Duration: 1 minute Affected Components: alc.cx URL Shortener Nov 18, 12:42:04 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:42:04</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> ]]> Tue, 18 Nov 2025 12:42:04 +0000 https://status.alcmeon.com/incident/cmi4kcbsr02ky4o90zym32fo5 https://status.alcmeon.com/incident/cmi4kcbsr02ky4o90zym32fo5 alc.cx URL Shortener (automated) Type: Incident Duration: 1 minute Affected Components: alc.cx URL Shortener Nov 18, 12:27:04 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Nov 18, 12:28:04 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:27:04</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:28:04</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Tue, 18 Nov 2025 12:27:04 +0000 https://status.alcmeon.com/incident/cmi4jt15e00kvsnoodl0ew0q1 https://status.alcmeon.com/incident/cmi4jt15e00kvsnoodl0ew0q1 Agent console down (automated) Type: Incident Duration: 1 minute Affected Components: Agent Workspace Nov 18, 12:26:58 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Nov 18, 12:27:28 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:26:58</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:27:28</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Tue, 18 Nov 2025 12:26:58 +0000 https://status.alcmeon.com/incident/cmi4jswk901ehx918tjw947fi https://status.alcmeon.com/incident/cmi4jswk901ehx918tjw947fi Agent console down (automated) Type: Incident Duration: 12 minutes Affected Components: Agent Workspace Nov 18, 11:55:57 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Nov 18, 12:07:28 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 12 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:55:57</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:07:28</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Tue, 18 Nov 2025 11:55:57 +0000 https://status.alcmeon.com/incident/cmi4ip14z018tx9182hqs3pen https://status.alcmeon.com/incident/cmi4ip14z018tx9182hqs3pen alc.cx URL Shortener (automated) Type: Incident Duration: 1 minute Affected Components: alc.cx URL Shortener Nov 18, 11:55:04 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Nov 18, 11:54:04 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:55:04</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:54:04</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> ]]> Tue, 18 Nov 2025 11:54:04 +0000 https://status.alcmeon.com/incident/cmi4imm1803sxwwou1icscfag https://status.alcmeon.com/incident/cmi4imm1803sxwwou1icscfag Agent console missing updates (automated) Type: Incident Duration: 33 minutes Affected Components: Agent Workspace Nov 18, 11:36:58 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a minor incident: it is displaying incomplete counters, missing notifications or receiving notifications late. Hit your browser's reload button to get fresh content ! Our Technical team has been notified and is investigating this issue. Nov 18, 12:09:59 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up: hit your browser's reload button one last time and you should receive fully-updated counters, and all notifications in time. Our Technical team is still investigating this issue's root cause. Type: Incident

Duration: 33 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:36:58</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a minor incident: it is displaying incomplete counters, missing notifications or receiving notifications late. Hit your browser's reload button to get fresh content ! Our Technical team has been notified and is investigating this issue..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:09:59</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up: hit your browser's reload button one last time and you should receive fully-updated counters, and all notifications in time. Our Technical team is still investigating this issue's root cause..</p> ]]> Tue, 18 Nov 2025 11:36:58 +0000 https://status.alcmeon.com/incident/cmi4i0m5m00jqy2xt5kmyn18b https://status.alcmeon.com/incident/cmi4i0m5m00jqy2xt5kmyn18b Agent console down (automated) Type: Incident Duration: 2 hours and 19 minutes Affected Components: Agent Workspace Nov 18, 13:05:00 GMT+0 - Resolved - This incident has been resolved. Nov 18, 11:31:00 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Type: Incident

Duration: 2 hours and 19 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>13:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:31:00</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> ]]> Tue, 18 Nov 2025 11:31:00 +0000 https://status.alcmeon.com/incident/cmi4kc6xv00t114oxzgnswlho https://status.alcmeon.com/incident/cmi4kc6xv00t114oxzgnswlho Agent console missing updates (automated) Type: Incident Duration: 3 minutes Affected Components: Agent Workspace Nov 18, 11:31:00 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a minor incident: it is displaying incomplete counters, missing notifications or receiving notifications late. Hit your browser's reload button to get fresh content ! Our Technical team has been notified and is investigating this issue. Nov 18, 12:55:00 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up: hit your browser's reload button one last time and you should receive fully-updated counters, and all notifications in time. Our Technical team is still investigating this issue's root cause. Type: Incident

Duration: 3 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:31:00</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a minor incident: it is displaying incomplete counters, missing notifications or receiving notifications late. Hit your browser's reload button to get fresh content ! Our Technical team has been notified and is investigating this issue..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:55:00</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up: hit your browser's reload button one last time and you should receive fully-updated counters, and all notifications in time. Our Technical team is still investigating this issue's root cause..</p> ]]> Tue, 18 Nov 2025 11:31:00 +0000 https://status.alcmeon.com/incident/cmi4jsxcy00kpsnooironxodg https://status.alcmeon.com/incident/cmi4jsxcy00kpsnooironxodg