Alcmeon - Historique des incidents

Tous les systèmes sont opérationnels

100% - disponibilité

Espace de travail de l'agent - Opérationnel

100% - disponibilité
déc. 2024 · 100.0%janv. 2025 · 100.0%févr. · 99.94%

Previous page

Next page

déc. 2024
janv. 2025
févr. 2025

alc.cx URL Shortener - Panne majeure

100% - disponibilité
déc. 2024 · 100.0%janv. 2025 · 100.0%févr. · 100.0%

Previous page

Next page

déc. 2024
janv. 2025
févr. 2025

api.alcmeon.com - Opérationnel

100% - disponibilité
déc. 2024 · 100.0%janv. 2025 · 99.95%févr. · 99.96%

Previous page

Next page

déc. 2024
janv. 2025
févr. 2025
Opérationnel

Gandi.net (DNS) - Opérationnel

Cloudflare (DNS) - Opérationnel

Cloudflare (Infrastructure) - Opérationnel

OpenAI (GenAI) - Opérationnel

Historique des incidents

févr. 2025

Agent console down (automated)
  • Résolu
    Résolu

    Our automated monitoring service has detected that the Agent Console is back up.

    Our technical team is still investigating the root cause of this problem.

  • Détecté
    Détecté

    Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

api.alcmeon.com is down (automated)
  • Résolu
    Résolu

    Our automated monitoring service has detected that api.alcmeon.com is back up.

    Our technical team is still investigating the root cause of this problem.

  • Détecté
    Détecté

    Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

api.alcmeon.com is down (automated)
  • Résolu
    Résolu

    Our automated monitoring service has detected that api.alcmeon.com is back up.

    Our technical team is still investigating the root cause of this problem.

  • Détecté
    Détecté

    Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

janv. 2025

api.alcmeon.com is down (automated)
  • Résolu
    Résolu

    Our automated monitoring service has detected that api.alcmeon.com is back up.

    Our technical team is still investigating the root cause of this problem.

  • Détecté
    Détecté

    Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

api.alcmeon.com is down (automated)
  • Résolu
    Résolu

    Our automated monitoring service has detected that api.alcmeon.com is back up.

    Our technical team is still investigating the root cause of this problem.

  • Détecté
    Détecté

    Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

déc. 2024

OpenAI API downtime
  • Résolu
    Résolu

    On December 12, From 0:16 to 3:38 (CET), the OpenAI API was unavailable.

    This lead to generative AI function (AI BOT/AI.SSISTANT) provided by Alcmeon AI (GAIA) to be unavailable.

Meta API downtime
  • Résolu
    Résolu

    Between 7:52 PM and 1:40 AM on December 11 and 12, a major outage occurred on Meta API.

    This impacted Instagram, Messenger and Whatsapp.

    No message was received.

    No message was sent. Message that agents tried to send in this time frame are now flagged in error and can be resent using the retry function.

  • Identifié
    Identifié
    We are continuing to work on a fix for this incident.
Infractructure failure
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    From 2024-12-11 10:08 UTC+1 to 2024-12-11 10:28 UTC+1, a failure in our infrastructure resulted in a service disruption.

    Impact:

    - All Brands and Channels were affected.

    - Bots, Publish, and Inmessage functionalities failed due to timeout issues.

    The incident was fixed and further improvement in our infrastructure are planned to avoid any further occurence.

déc. 2024 à févr. 2025

Suivant