Alcmeon - Historique des incidents

Tous les systèmes sont opérationnels

100% - disponibilité

Espace de travail de l'agent - Opérationnel

100% - disponibilité
oct. 2024 · 99.98%nov. · 99.97%déc. · 100.0%

Previous page

Next page

oct. 2024
nov. 2024
déc. 2024

alc.cx URL Shortener - Opérationnel

100% - disponibilité
oct. 2024 · 100.0%nov. · 100.0%déc. · 100.0%

Previous page

Next page

oct. 2024
nov. 2024
déc. 2024

api.alcmeon.com - Opérationnel

100% - disponibilité
oct. 2024 · 100.0%nov. · 100.0%déc. · 100.0%

Previous page

Next page

oct. 2024
nov. 2024
déc. 2024
Opérationnel

Gandi.net (DNS) - Opérationnel

Cloudflare (DNS) - Opérationnel

Cloudflare (Infrastructure) - Opérationnel

OpenAI (GenAI) - Opérationnel

Historique des incidents

déc. 2024

OpenAI API downtime
  • Résolu
    Résolu

    On December 12, From 0:16 to 3:38 (CET), the OpenAI API was unavailable.

    This lead to generative AI function (AI BOT/AI.SSISTANT) provided by Alcmeon AI (GAIA) to be unavailable.

Meta API downtime
  • Résolu
    Résolu

    Between 7:52 PM and 1:40 AM on December 11 and 12, a major outage occurred on Meta API.

    This impacted Instagram, Messenger and Whatsapp.

    No message was received.

    No message was sent. Message that agents tried to send in this time frame are now flagged in error and can be resent using the retry function.

  • Identifié
    Identifié
    We are continuing to work on a fix for this incident.
Infractructure failure
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    From 2024-12-11 10:08 UTC+1 to 2024-12-11 10:28 UTC+1, a failure in our infrastructure resulted in a service disruption.

    Impact:

    - All Brands and Channels were affected.

    - Bots, Publish, and Inmessage functionalities failed due to timeout issues.

    The incident was fixed and further improvement in our infrastructure are planned to avoid any further occurence.

nov. 2024

Agent console down
  • Résolu
    Résolu
    This incident has been resolved.
  • Détecté
    Détecté
    We are currently investigating this incident.
Agent console down (automated)
  • Résolu
    Résolu

    Our automated monitoring service has detected that the Agent Console is back up.

    Our technical team is still investigating the root cause of this problem.

  • Détecté
    Détecté

    Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

oct. 2024

Agent console down (automated)
  • Résolu
    Résolu

    Our automated monitoring service has detected that the Agent Console is back up.

    Our technical team is still investigating the root cause of this problem.

  • Détecté
    Détecté

    Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

Agent console down (automated)
  • Résolu
    Résolu

    Our automated monitoring service has detected that the Agent Console is back up.

    Our technical team is still investigating the root cause of this problem.

  • Détecté
    Détecté

    Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

Agent console down (automated)
  • Résolu
    Résolu

    Our automated monitoring service has detected that the Agent Console is back up.

    Our technical team is still investigating the root cause of this problem.

  • Détecté
    Détecté

    Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

Agent console down (automated)
  • Résolu
    Résolu

    Our automated monitoring service has detected that the Agent Console is back up.

    Our technical team is still investigating the root cause of this problem.

  • Détecté
    Détecté

    Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

oct. 2024 à déc. 2024

Suivant