Alcmeon Status - Incident history https://status.alcmeon.com Alcmeon Wed, 23 Sep 2026 14:21:16 +0000 alc.cx URL Shortener (automated) Type: Incident Duration: 1 minute Affected Components: alc.cx URL Shortener Sep 23, 14:21:16 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Sep 23, 14:22:16 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:21:16</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:22:16</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Wed, 23 Sep 2026 14:21:16 +0000 https://status.alcmeon.com/incident/cmue6y4jh296g13pcbhsezo21 https://status.alcmeon.com/incident/cmue6y4jh296g13pcbhsezo21 Agent console down (automated) Type: Incident Duration: 1 minute Affected Components: Agent Workspace Sep 23, 14:09:08 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Sep 23, 14:10:27 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:09:08</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:10:27</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Wed, 23 Sep 2026 14:09:08 +0000 https://status.alcmeon.com/incident/cmue6iiva1t6o1bruimk4lsr9 https://status.alcmeon.com/incident/cmue6iiva1t6o1bruimk4lsr9 alc.cx URL Shortener (automated) Type: Incident Duration: 4 minutes Affected Components: alc.cx URL Shortener Sep 23, 14:07:16 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Sep 23, 14:11:16 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:07:16</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:11:16</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Wed, 23 Sep 2026 14:07:16 +0000 https://status.alcmeon.com/incident/cmue6g4dl1toa1nruadl6h26m https://status.alcmeon.com/incident/cmue6g4dl1toa1nruadl6h26m api.alcmeon.com is down (automated) Type: Incident Duration: 8 minutes Affected Components: api.alcmeon.com Sep 23, 14:07:04 GMT+0 - Investigating - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Sep 23, 14:14:54 GMT+0 - Resolved - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 8 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:07:04</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:14:54</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Wed, 23 Sep 2026 14:07:04 +0000 https://status.alcmeon.com/incident/cmue6fva603ku13qhr6seq6tp https://status.alcmeon.com/incident/cmue6fva603ku13qhr6seq6tp alc.cx URL Shortener (automated) Type: Incident Duration: 2 minutes Affected Components: alc.cx URL Shortener Sep 23, 14:02:16 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Sep 23, 14:04:16 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 2 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:02:16</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:04:16</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Wed, 23 Sep 2026 14:02:16 +0000 https://status.alcmeon.com/incident/cmue69oxw1tms1nru132orqg6 https://status.alcmeon.com/incident/cmue69oxw1tms1nru132orqg6 alc.cx URL Shortener (automated) Type: Incident Duration: 1 minute Affected Components: alc.cx URL Shortener Sep 23, 07:28:16 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Sep 23, 07:29:15 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:28:16</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:29:15</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Wed, 23 Sep 2026 07:28:16 +0000 https://status.alcmeon.com/incident/cmuds704f24ea0wpcnnaj13oz https://status.alcmeon.com/incident/cmuds704f24ea0wpcnnaj13oz Agent console down (automated) Type: Incident Duration: 1 minute Affected Components: Agent Workspace Sep 23, 07:28:03 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Sep 23, 07:29:23 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:28:03</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:29:23</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Wed, 23 Sep 2026 07:28:03 +0000 https://status.alcmeon.com/incident/cmuds6q5j1sbe13ru4o5cprqn https://status.alcmeon.com/incident/cmuds6q5j1sbe13ru4o5cprqn alc.cx URL Shortener (automated) Type: Incident Duration: 5 minutes Affected Components: alc.cx URL Shortener Sep 23, 07:16:16 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Sep 23, 07:21:16 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:16:16</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:21:16</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Wed, 23 Sep 2026 07:16:16 +0000 https://status.alcmeon.com/incident/cmudrrky922ul1npcvty25tz1 https://status.alcmeon.com/incident/cmudrrky922ul1npcvty25tz1 alc.cx URL Shortener (automated) Type: Incident Duration: 1 minute Affected Components: alc.cx URL Shortener Sep 23, 07:08:15 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Sep 23, 07:07:16 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:08:15</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:07:16</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> ]]> Wed, 23 Sep 2026 07:07:16 +0000 https://status.alcmeon.com/incident/cmudrfzyk09301nnztbu4cukn https://status.alcmeon.com/incident/cmudrfzyk09301nnztbu4cukn api.alcmeon.com is down (automated) Type: Incident Duration: 4 minutes Affected Components: api.alcmeon.com Sep 23, 07:04:16 GMT+0 - Investigating - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Sep 23, 07:08:40 GMT+0 - Resolved - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:04:16</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:08:40</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Wed, 23 Sep 2026 07:04:16 +0000 https://status.alcmeon.com/incident/cmudrc5b0001s13ntr1k6wlqr https://status.alcmeon.com/incident/cmudrc5b0001s13ntr1k6wlqr alc.cx URL Shortener (automated) Type: Incident Duration: 1 minute Affected Components: alc.cx URL Shortener Sep 23, 07:03:16 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Sep 23, 07:04:16 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:03:16</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:04:16</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Wed, 23 Sep 2026 07:03:16 +0000 https://status.alcmeon.com/incident/cmudraulq001r0wmo0ikquiay https://status.alcmeon.com/incident/cmudraulq001r0wmo0ikquiay Agent console missing updates (automated) Type: Incident Duration: 13 minutes Affected Components: Agent Workspace Sep 23, 06:59:06 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a minor incident: it is displaying incomplete counters, missing notifications or receiving notifications late. Hit your browser's reload button to get fresh content ! Our Technical team has been notified and is investigating this issue. Sep 23, 07:11:56 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up: hit your browser's reload button one last time and you should receive fully-updated counters, and all notifications in time. Our Technical team is still investigating this issue's root cause. Type: Incident

Duration: 13 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>06:59:06</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a minor incident: it is displaying incomplete counters, missing notifications or receiving notifications late. Hit your browser's reload button to get fresh content ! Our Technical team has been notified and is investigating this issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:11:56</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up: hit your browser's reload button one last time and you should receive fully-updated counters, and all notifications in time. Our Technical team is still investigating this issue's root cause..</p> ]]> Wed, 23 Sep 2026 06:59:06 +0000 https://status.alcmeon.com/incident/cmudr5i2j24ka13pcpmc0pknn https://status.alcmeon.com/incident/cmudr5i2j24ka13pcpmc0pknn api.alcmeon.com is down (automated) Type: Incident Duration: 3 minutes Affected Components: api.alcmeon.com Sep 23, 06:57:05 GMT+0 - Investigating - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Sep 23, 06:59:57 GMT+0 - Resolved - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 3 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>06:57:05</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>06:59:57</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Wed, 23 Sep 2026 06:57:05 +0000 https://status.alcmeon.com/incident/cmudr2w4q0a5j1bnz5i5hc5pw https://status.alcmeon.com/incident/cmudr2w4q0a5j1bnz5i5hc5pw alc.cx URL Shortener (automated) Type: Incident Duration: 4 minutes Affected Components: alc.cx URL Shortener Sep 23, 06:56:16 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Sep 23, 07:00:15 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>06:56:16</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:00:15</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Wed, 23 Sep 2026 06:56:16 +0000 https://status.alcmeon.com/incident/cmudr1uq11pm31nrugx0wk2vb https://status.alcmeon.com/incident/cmudr1uq11pm31nrugx0wk2vb Agent console down (automated) Type: Incident Duration: 4 minutes Affected Components: Agent Workspace Sep 7, 19:19:28 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem. Sep 7, 19:15:00 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>19:19:28</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>19:15:00</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> ]]> Mon, 7 Sep 2026 19:15:00 +0000 https://status.alcmeon.com/incident/cmtrme89m0ard1mrwyx323q22 https://status.alcmeon.com/incident/cmtrme89m0ard1mrwyx323q22 Agent console down (automated) Type: Incident Duration: 5 minutes Affected Components: Agent Workspace Sep 3, 22:34:27 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Sep 3, 22:39:28 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>22:34:27</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>22:39:28</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Thu, 3 Sep 2026 22:34:27 +0000 https://status.alcmeon.com/incident/cmtm3rbib04741aqq8tnhhala https://status.alcmeon.com/incident/cmtm3rbib04741aqq8tnhhala GAIA unavailable with Mistral Type: Incident Duration: 3 hours and 23 minutes Affected Components: Whatsapp, Apple Messages, inMessage, Instagram, Line, Messenger, KakaoTalk Aug 31, 19:28:30 GMT+0 - Resolved - This incident has been resolved. Aug 31, 16:05:04 GMT+0 - Investigating - Issue with GAIA using Mistral. We are currently investigating this incident. Type: Incident

Duration: 3 hours and 23 minutes

Affected Components: , , , , , ,

<p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>19:28:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>16:05:04</var> GMT+0</small><br><strong>Investigating</strong> - Issue with GAIA using Mistral. We are currently investigating this incident..</p> ]]> Mon, 31 Aug 2026 16:05:04 +0000 https://status.alcmeon.com/incident/cmthfj1os09es1as2bwr8uueh https://status.alcmeon.com/incident/cmthfj1os09es1as2bwr8uueh Agent console down (automated) Type: Incident Duration: 15 minutes Affected Components: Agent Workspace Jul 17, 14:34:25 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Jul 17, 14:49:28 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>14:34:25</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>14:49:28</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Fri, 17 Jul 2026 14:34:25 +0000 https://status.alcmeon.com/incident/cmrp1h4cc0d0p0zlk9x15o51h https://status.alcmeon.com/incident/cmrp1h4cc0d0p0zlk9x15o51h Agent console down (automated) Type: Incident Duration: 5 minutes Affected Components: Agent Workspace Jul 17, 13:54:25 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Jul 17, 13:59:28 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>13:54:25</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>13:59:28</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Fri, 17 Jul 2026 13:54:25 +0000 https://status.alcmeon.com/incident/cmrp01ob802740zo7k3g2sxed https://status.alcmeon.com/incident/cmrp01ob802740zo7k3g2sxed Agent console down (automated) Type: Incident Duration: 2 minutes Affected Components: Agent Workspace Jul 17, 13:44:31 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Jul 17, 13:46:01 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 2 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>13:44:31</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>13:46:01</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Fri, 17 Jul 2026 13:44:31 +0000 https://status.alcmeon.com/incident/cmrozoxye022h1ao77eihif47 https://status.alcmeon.com/incident/cmrozoxye022h1ao77eihif47 Instability of the platform Type: Incident Duration: 6 hours and 50 minutes Affected Components: Agent Workspace Jul 17, 10:15:00 GMT+0 - Investigating - We are informed about technical issues on our platform. We are investigating. Jul 17, 14:15:22 GMT+0 - Investigating - Connection to the platform is impacted. Clients already connected can have issues to send messages or update settings. Jul 17, 15:26:50 GMT+0 - Identified - After investigation, we found malformed incoming HTTP requests. This is due to an incident that Cloudflare, our CDN provider, opened after our first detection of the incident: <https://www.cloudflarestatus.com/incidents/652w59bvnbsj> We are monitoring the situation closely Jul 17, 16:11:47 GMT+0 - Monitoring - Cloudflare is currently fixing the issue. We keep monitoring the situation and will update the status here. Jul 17, 17:05:13 GMT+0 - Resolved - This incident has been resolved on Cloudflare side: <https://new.cloudflarestatus.com/incidents/652w59bvnbsj> Type: Incident

Duration: 6 hours and 50 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>10:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are informed about technical issues on our platform. We are investigating..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>14:15:22</var> GMT+0</small><br><strong>Investigating</strong> - Connection to the platform is impacted. Clients already connected can have issues to send messages or update settings..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>15:26:50</var> GMT+0</small><br><strong>Identified</strong> - After investigation, we found malformed incoming HTTP requests. This is due to an incident that Cloudflare, our CDN provider, opened after our first detection of the incident: <https://www.cloudflarestatus.com/incidents/652w59bvnbsj> We are monitoring the situation closely.</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>16:11:47</var> GMT+0</small><br><strong>Monitoring</strong> - Cloudflare is currently fixing the issue. We keep monitoring the situation and will update the status here..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>17:05:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved on Cloudflare side: <https://new.cloudflarestatus.com/incidents/652w59bvnbsj>.</p> ]]> Fri, 17 Jul 2026 10:15:00 +0000 https://status.alcmeon.com/incident/cmrp0qbul01yk0ro784vn8p48 https://status.alcmeon.com/incident/cmrp0qbul01yk0ro784vn8p48 Agent console missing updates (automated) Type: Incident Duration: 18 minutes Affected Components: Agent Workspace Jul 16, 08:48:56 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a minor incident: it is displaying incomplete counters, missing notifications or receiving notifications late. Hit your browser's reload button to get fresh content ! Our Technical team has been notified and is investigating this issue. Jul 16, 09:06:57 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up: hit your browser's reload button one last time and you should receive fully-updated counters, and all notifications in time. Our Technical team is still investigating this issue's root cause. Type: Incident

Duration: 18 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>08:48:56</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a minor incident: it is displaying incomplete counters, missing notifications or receiving notifications late. Hit your browser's reload button to get fresh content ! Our Technical team has been notified and is investigating this issue..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>09:06:57</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up: hit your browser's reload button one last time and you should receive fully-updated counters, and all notifications in time. Our Technical team is still investigating this issue's root cause..</p> ]]> Thu, 16 Jul 2026 08:48:56 +0000 https://status.alcmeon.com/incident/cmrn9oyz108160kp080ru2ndn https://status.alcmeon.com/incident/cmrn9oyz108160kp080ru2ndn api.alcmeon.com is down (automated) Type: Incident Duration: 16 minutes Affected Components: api.alcmeon.com Jul 16, 09:02:25 GMT+0 - Resolved - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem. Jul 16, 08:46:54 GMT+0 - Investigating - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Type: Incident

Duration: 16 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>09:02:25</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that api.alcmeon.com is back up. Our technical team is still investigating the root cause of this problem..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>08:46:54</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> ]]> Thu, 16 Jul 2026 08:46:54 +0000 https://status.alcmeon.com/incident/cmrn9mcq708rf1bp0ion8ofq6 https://status.alcmeon.com/incident/cmrn9mcq708rf1bp0ion8ofq6 Agent console down (automated) Type: Incident Duration: 18 minutes Affected Components: Agent Workspace Jul 16, 08:44:31 GMT+0 - Investigating - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Jul 16, 09:02:01 GMT+0 - Resolved - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 18 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>08:44:31</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>09:02:01</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the Agent Console is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Thu, 16 Jul 2026 08:44:31 +0000 https://status.alcmeon.com/incident/cmrn9jafy08i30lpjz6wr5n2d https://status.alcmeon.com/incident/cmrn9jafy08i30lpjz6wr5n2d alc.cx URL Shortener (automated) Type: Incident Duration: 18 minutes Affected Components: alc.cx URL Shortener Jul 16, 08:44:16 GMT+0 - Investigating - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue. Jul 16, 09:02:15 GMT+0 - Resolved - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem. Type: Incident

Duration: 18 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>08:44:16</var> GMT+0</small><br><strong>Investigating</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is currently suffering a blocking incident. Our Technical team has been notified and is investigating this issue..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>09:02:15</var> GMT+0</small><br><strong>Resolved</strong> - Our automated monitoring service has detected that the alc.cx URL Shortener is back up. Our technical team is still investigating the root cause of this problem..</p> ]]> Thu, 16 Jul 2026 08:44:16 +0000 https://status.alcmeon.com/incident/cmrn9iya1080m0kp0f3wsm2lg https://status.alcmeon.com/incident/cmrn9iya1080m0kp0f3wsm2lg