Alcmeon - Agent console down (automated) – Incident details

All systems operational

Agent console down (automated)

Resolved
Major outage
Started 4 months agoLasted about 1 hour

Affected

Global

Operational from 5:35 AM to 5:35 AM, Major outage from 5:35 AM to 6:29 AM, Operational from 6:29 AM to 6:29 AM

Agent Workspace

Operational from 5:35 AM to 5:35 AM, Major outage from 5:35 AM to 6:29 AM, Operational from 6:29 AM to 6:29 AM

Updates
  • Resolved
    Resolved

    Our automated monitoring service has detected that the Agent Console is back up.

    Our technical team is still investigating the root cause of this problem.

  • Investigating
    Investigating

    Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.