Alcmeon - Notice history

All systems operational

100% - uptime

Agent Console - Operational

100% - uptime
Nov 2024 · 99.97%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

alc.cx URL Shortener - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

api.alcmeon.com - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
Dec 2024
Jan 2025

Notice history

Jan 2025

No notices reported this month

Dec 2024

OpenAI API downtime
  • Resolved
    Resolved

    On December 12, From 0:16 to 3:38 (CET), the OpenAI API was unavailable.

    This lead to generative AI function (AI BOT/AI.SSISTANT) provided by Alcmeon AI (GAIA) to be unavailable.

Meta API downtime
  • Resolved
    Resolved

    Between 7:52 PM and 1:40 AM on December 11 and 12, a major outage occurred on Meta API.

    This impacted Instagram, Messenger and Whatsapp.

    No message was received.

    No message was sent. Message that agents tried to send in this time frame are now flagged in error and can be resent using the retry function.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Infractructure failure
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    From 2024-12-11 10:08 UTC+1 to 2024-12-11 10:28 UTC+1, a failure in our infrastructure resulted in a service disruption.

    Impact:

    - All Brands and Channels were affected.

    - Bots, Publish, and Inmessage functionalities failed due to timeout issues.

    The incident was fixed and further improvement in our infrastructure are planned to avoid any further occurence.

Nov 2024

Agent console down
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Agent console down (automated)
  • Resolved
    Resolved

    Our automated monitoring service has detected that the Agent Console is back up.

    Our technical team is still investigating the root cause of this problem.

  • Investigating
    Investigating

    Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

Nov 2024 to Jan 2025

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