Alcmeon - Notice history

Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident.

Our Technical team has been notified and is investigating this issue.

Our automated monitoring service has detected that api.alcmeon.com is currently suffering a blocking incident.

Our Technical team has been notified and is investigating this issue.

On December 12, From 0:16 to 3:38 (CET), the OpenAI API was unavailable.

This lead to generative AI function (AI BOT/AI.SSISTANT) provided by Alcmeon AI (GAIA) to be unavailable.

From 2024-12-11 10:08 UTC+1 to 2024-12-11 10:28 UTC+1, a failure in our infrastructure resulted in a service disruption.

Impact:

- All Brands and Channels were affected.

- Bots, Publish, and Inmessage functionalities failed due to timeout issues.

The incident was fixed and further improvement in our infrastructure are planned to avoid any further occurence.

Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident.

Our Technical team has been notified and is investigating this issue.