Alcmeon - Notice history

All systems operational

100% - uptime

Agent Workspace - Operational

100% - uptime
Oct 2024 · 99.98%Nov · 99.97%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

alc.cx URL Shortener - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

api.alcmeon.com - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024
Operational

Gandi.net (DNS) - Operational

Cloudflare (DNS) - Operational

Cloudflare (Infrastructure) - Operational

OpenAI (GenAI) - Operational

Notice history

Dec 2024

OpenAI API downtime
  • Resolved
    Resolved

    On December 12, From 0:16 to 3:38 (CET), the OpenAI API was unavailable.

    This lead to generative AI function (AI BOT/AI.SSISTANT) provided by Alcmeon AI (GAIA) to be unavailable.

Meta API downtime
  • Resolved
    Resolved

    Between 7:52 PM and 1:40 AM on December 11 and 12, a major outage occurred on Meta API.

    This impacted Instagram, Messenger and Whatsapp.

    No message was received.

    No message was sent. Message that agents tried to send in this time frame are now flagged in error and can be resent using the retry function.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Infractructure failure
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    From 2024-12-11 10:08 UTC+1 to 2024-12-11 10:28 UTC+1, a failure in our infrastructure resulted in a service disruption.

    Impact:

    - All Brands and Channels were affected.

    - Bots, Publish, and Inmessage functionalities failed due to timeout issues.

    The incident was fixed and further improvement in our infrastructure are planned to avoid any further occurence.

Nov 2024

Agent console down
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Agent console down (automated)
  • Resolved
    Resolved

    Our automated monitoring service has detected that the Agent Console is back up.

    Our technical team is still investigating the root cause of this problem.

  • Investigating
    Investigating

    Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

Oct 2024

Agent console down (automated)
  • Resolved
    Resolved

    Our automated monitoring service has detected that the Agent Console is back up.

    Our technical team is still investigating the root cause of this problem.

  • Investigating
    Investigating

    Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

Agent console down (automated)
  • Resolved
    Resolved

    Our automated monitoring service has detected that the Agent Console is back up.

    Our technical team is still investigating the root cause of this problem.

  • Investigating
    Investigating

    Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

Agent console down (automated)
  • Resolved
    Resolved

    Our automated monitoring service has detected that the Agent Console is back up.

    Our technical team is still investigating the root cause of this problem.

  • Investigating
    Investigating

    Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

Agent console down (automated)
  • Resolved
    Resolved

    Our automated monitoring service has detected that the Agent Console is back up.

    Our technical team is still investigating the root cause of this problem.

  • Investigating
    Investigating

    Our automated monitoring service has detected that the Agent Console is currently suffering a blocking incident.

    Our Technical team has been notified and is investigating this issue.

Oct 2024 to Dec 2024

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